Shipping policy

View shipping rates, delivery timelines, and fulfillment details for The Edge. Learn how we process and ship your orders efficiently.

Shipping & Production Policy

1. Standard D2C Orders (Non-Custom)

Standard “The Edge” products (U.S. only):

  • 1–20 units: Ship within 48 hours of order confirmation.

  • 21–49 units: Ship within 5 business days of order confirmation.

Business days = Monday–Friday, excluding U.S. holidays.

Actual delivery time depends on the carrier and the shipping method selected at checkout.

2. D2C Custom Orders

Custom and personalized “The Edge” units require production time.

  • All D2C custom orders are guaranteed to ship within 10 business days of:

    • Successful payment, and

    • Receiving production-ready artwork that meets our file requirements.

If we request updated files, the 10-business-day clock starts once corrected, usable artwork is received and confirmed.

3. B2B / Bulk Orders (50+ Units)

For B2B, corporate gifting, and bulk orders, we follow a clear process to protect your brand and your timelines.

3.1 Required Calls (Orders Over 49 Units)

For all orders of 50+ units, the buyer agrees to:

  1. A 10-minute Art Review Call

    • Scheduled at the seller’s availability.

    • Purpose: review artwork, placement, and branding details.

  2. A 15-minute Onboarding Call

    • Covers quantities, locations, timelines, packaging, and billing details.

    • May be combined back-to-back with the art call, but both topics must be covered.

3.2 Artwork Approval (Production Cannot Start Without It)

  • Artwork must be approved before production begins.

  • Approval may be via signed proof, approval email, or portal confirmation.

  • Once artwork is approved, changes may impact pricing and timelines.

3.3 Production Timelines (B2B)

For orders under 250 units (50–249 units):

  • Orders are shipped within 35 days of approved artwork.

  • “Day 1” is the first business day after artwork is approved and all required information (shipping addresses, PO, etc.) is received.

For 250+ unit orders, timelines are quoted case-by-case based on capacity, season, and logistics.

4. Shipping Methods & Rates

  • D2C: Shipping options and rates are calculated at checkout based on destination, weight, and service level.

  • B2B: Shipping terms (prepaid & add, collect, or third-party account) are set during onboarding and/or in your quote or invoice.

Any free shipping or promotional offers will be clearly indicated and typically apply only to qualifying D2C orders unless stated otherwise.

5. Address Issues, Delays & Carrier Problems

Address Accuracy

  • Customers are responsible for entering accurate shipping details.

  • Orders returned as undeliverable or incorrectly addressed may require additional payment to reship.

Delays
We aim to meet all stated timelines, but delays can occur due to carriers, weather, supply chain issues, or peak season. If we see a significant delay, we’ll notify you using the email on file.

Lost or Damaged Shipments
If an order arrives damaged or appears lost:

  1. Check with neighbors, mailrooms, or receiving (for B2B).

  2. Contact the carrier using your tracking number.

  3. Email us with your order number and photos (for damage claims).

We’ll work with you and the carrier toward a fair resolution.

6. Contact

D2C support:
📧 support@edge.store

B2B / bulk orders:
📧 sales@edge.store